1.1  This disclaimer shall govern your use of our website.

1.2  By using our website, you accept this disclaimer in full; accordingly, if you disagree with this disclaimer or any part of this disclaimer, you must not use our website.

1.3  Our website uses cookies; by using our website or agreeing to this disclaimer, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy.

This document is an SEQ Legal document from Website Contracts (http://www.website-contracts.co.uk).

3.1  Copyright (c) 2019 Deeside Lavender Ltd

3.2  Subject to the express provisions of this disclaimer:

• we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
• all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4.1  You may:

• view pages from our website in a web browser;
• download pages from our website for caching in a web browser; and
• print pages from our website, subject to the other provisions of this disclaimer.

4.2  Except as expressly permitted by Section 4.1 or the other provisions of this disclaimer, you must not download any material from our website or save any such material to your computer.

4.3  Unless you own or control the relevant rights in the material, you must not:

• republish material from our website (including republication on another website);
• sell, rent or sub-license material from our website;
• show any material from our website in public;
• exploit material from our website for a commercial purpose; or
• redistribute material from our website.

4.4  We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5.1  You must not:

• use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
• use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
• use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
• conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
• access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing; or
• use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

5.2  You must not use data collected from our website to contact individuals, companies or other persons or entities.

5.3  You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

6.1  We do not warrant or represent:

• the completeness or accuracy of the information published on our website;
• that the material on the website is up to date; or
• that the website or any service on the website will remain available.

6.2  We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in this disclaimer, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

6.3  To the maximum extent permitted by applicable law and subject to Section 7.1, we exclude all representations and warranties relating to the subject matter of this disclaimer, our website and the use of our website.

7.1 Nothing in this disclaimer will:

• limit or exclude any liability for death or personal injury resulting from negligence;
• limit or exclude any liability for fraud or fraudulent misrepresentation;
• limit any liabilities in any way that is not permitted under applicable law; or
• exclude any liabilities that may not be excluded under applicable law.

7.2 The limitations and exclusions of liability set out in this Section 7 and elsewhere in this disclaimer:

• are subject to Section 7.1; and
• govern all liabilities arising under this disclaimer or relating to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in this disclaimer.

7.3  To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

7.4  We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

7.5  We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

7.6  We will not be liable to you in respect of any loss or corruption of any data, database or software.

7.7  We will not be liable to you in respect of any special, indirect or consequential loss or damage.

7.8  You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or this disclaimer (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

8.1 We may revise this disclaimer from time to time.

8.2 The revised disclaimer shall apply to the use of our website from the time of publication of the revised disclaimer on the website.

9.1 If a provision of this disclaimer is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

9.2 If any unlawful and/or unenforceable provision of this disclaimer would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

10.1 This disclaimer shall be governed by and construed in accordance with English law.

10.2 Any disputes relating to this disclaimer shall be subject to the non-exclusive jurisdiction of the courts of England.

11.1  This website is owned and operated by Deeside Lavender Ltd

11.2  We are registered at :130 Old Street, London, England, EC1V 9BD, number 11409914.

11.3  Our principal place of business is at: Deeside Lavender, Ballogie, Aboyne, Aberdeenshire, AB34 5DR

11.4  You can contact us:

• by post, using the postal address; Deeside Lavender, Ballogie, Aboyne, Aberdeenshire, AB34 5DR
• by telephone, on 07801 588214; or
• by email, using julie@deesidelavender.co.uk

We may collect, store and use the following kinds of personal information:

1.1 When you shop with us online or browse our website, we may collect:

• information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
• information that you provide to us when registering with our website (including your email address);
• information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address);
• information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);
• information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

1.2  When you register for any of our Services you may provide us with:

• information that you provide when completing any purchase
• information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

1.3  We may collect:

• Transaction information
• any other personal information that you choose to send to us.

1.4  Before you disclose to us the personal information of any other person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

2.1  Personal information will be used for the purposes specified in this policy or on the relevant pages of the website.

2.2  We may use your personal information to:

• personalise our website for you;
• enable your use of the services available on our website;
• send you goods purchased through our website, in-store or by phone;
• supply to you services purchased through our website;
• send statements, invoices and payment reminders to you, and collect payments from you;
• send you non-marketing commercial communications;
• send you email notifications that you have specifically requested;
• send you our email newsletter, (you can inform us at any time if you no longer require the newsletter);
• provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
• deal with enquiries and complaints made by or about you relating to our website or business;
• keep our website secure and prevent fraud; and
• verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

2.3  If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

2.4  Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

2.5  We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.1  We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

3.2  We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

3.3  We may disclose your personal information:

• to the extent that we are required to do so by law;
• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

3.4  Except as provided in this policy, we will not provide your personal information to third parties.

4.1  We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

4.2  If you no longer wish to be contact for marketing purposes, you can unsubscribe at the bottom of any e-newsletter we send you or email julie@deesidelavender.co.uk

5.1  This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2  Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3  Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data:

• to the extent that we are required to do so by law;
• if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6.1  We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2  We will store all the personal information you provide on our secure (password and firewall-protected) servers.

7.1  You have the right to request a copy of the personal information that we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

7.2  We may withhold personal information that you request to the extent permitted by law.

7.3  We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please contact julie@deesidelavender.co.uk.

8.1  This website uses cookies. By using this site you agree to this policy and consent to the use of cookies in accordance with this policy.

8.2  We want to ensure that your use of our website is user friendly, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your computer or other device such as your mobile phone. These include small files known as “cookies”. We do not use these to identify you personally, or to hold any personal data.

8.3  These pieces of information are used to improve services for you through, for example:

• Enabling a service to recognise your device so you don’t have to give the same information several times during one task
• Recognising that you may already have provided a username and password so that you don’t need to keep repeating these for every web page requested
• Measuring how many people are using services so they can be improved and there is enough capacity to ensure they are responsive

8.4  Cookies are small files, containing an ‘identifier’ given to your browser by a website which may be stored as text files (letters and numbers) in the cookie directory of your computer. Cookies are not programmes and cannot collect information from your computer. They do not damage your computer and are defined as ‘a piece of text stored on a computer by a web browser, a cookie can be used for authentication, storing site preferences, shopping cart contents, the identifier for a server-based session, or anything else that can be accomplished through storing text data’.

8.5  Our website may send cookie data to your browser, which may save it if your browser’s preferences allow it to do so. To protect your privacy your browser only returns a cookie to the website that sent you the cookie and does not send it to any other website. A website cannot access your cookie directory or information on your computer, instead relevant cookies are included by your browser within each request you make to the website. A website can only obtain cookie data that your browser sends to it. Cookies do not contain any information that personally identifies you. There are two types of cookie used:

8.6  Persistent cookies remain on your computer for a specified time and so are saved to your computer’s hard disk. We may use persistent cookies to:

• Identify that a registered user has returned
• Securely remember your login User ID – if you have asked us to do so
• Understand how you use our site and obtain information on website usage (as described above)

8.7  Session cookies are deleted when you close your browser and are not usually saved to your computer’s hard disk. We use session cookies to:

• Identify that you have logged in to the site
• Hold your search criteria while you are carrying out a search of the website
• Collect information on website usage – as described above

8.8  In particular, we use Google Analytics to analyse the use of this website. This generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated, relating to our website, is used to create reports about the use of the website. Google will store this information. (Google’s privacy policy is available at http://www.google.com/privacypolicy.html).

8.9  You do not have to accept cookies and you can change the settings within your browser to accept all cookies, reject all cookies, reject cookies from certain websites, notify you if a site is requesting to set a cookie, and set various other options. You can also delete cookies already stored on your computer, although this may have a negative effect on the use of websites. Please see your browsers settings to do so.

8.10  Switching off cookies will still allow you to view the majority of content on our website. However, it will prevent you logging in and so accessing personalised information. It will also stop us remembering your login User ID, if you ask us to do so, and may restrict your use of our interactive tools and of some services available.

8.11  For further information or if you have any questions about the cookies we use or this policy please contact us.

9.1  Our website may include hyperlinks to, and details of, third party websites.

9.2  This privacy policy only applies to this website so when you link to other websites, you should read their own privacy policies as we have no control over, and are not responsible for, the privacy policies and practices of third parties.

10.1  We may update this policy from time to time by publishing a new version on our website.

10.2  You should check this page occasionally to ensure you are happy with any changes to this policy.

11.1  We are registered as a data controller with the UK Information Commissioner’s Office.

11.2  Our data protection registration number is 00045907938.

12.1  This website is owned and operated by Deeside Lavender Ltd

12.2  We are registered at: 130 Old Street, London, England, EC1V 9BD, number 11409914.

12.3  Our principal place of business is at: Deeside Lavender, Ballogie, Aboyne, Aberdeenshire, AB34 5DR

12.4  You can contact us:

• by post, using the postal address; Deeside Lavender, Ballogie, Aboyne, Aberdeenshire, AB34 5DR
• by telephone, on 07801 588214; or
• by email, using julie@deesidelavender.co.uk